KYATCHA Rotterdam

Experienced Waiter/Waitress

About Kyatcha

Kyatcha is a modern Japanese restaurant with locations in Rotterdam and The Hague. Our menu combines traditional Japanese cuisine with modern culinary creations. In our stylish and contemporary setting by the Leuvehaven in central Rotterdam, guests enjoy high-quality dishes and exceptional service. At Kyatcha, we focus on quality, hospitality, and a sophisticated dining atmosphere. Our dedicated staff and strong reputation make every guest visit a memorable experience.

What will you do?

As a Service Staff Member, you are the face of Kyatcha Rotterdam. With your professional and guest-focused mindset, you ensure every guest feels welcome and leaves with a smile. You take your responsibilities seriously and are proactive in supporting the team while enhancing the guest experience. Your daily responsibilities include:

Welcoming and serving guests: You greet guests with warmth, escort them to their tables, and make them feel at home. Throughout their stay, you deliver attentive and friendly service.
Taking orders and advising guests: You know the menu well and can confidently recommend dishes, drinks, and specials. You inform guests about dietary options, food allergies, and our shared-dining concept to help them make the best choices.
Serving and creating a pleasant experience: You serve food and drinks with care and efficiency. You pay attention to every detail at the table, ensuring an exceptional guest experience from arrival to departure.
Upselling and sales contribution: With a commercial mindset, you actively contribute to both the guest experience and sales. You are comfortable suggesting extra dishes, pairings, or desserts to elevate the dining journey.
Handling payments and guest feedback: You process payments accurately and deal with guest feedback in a professional, solution-oriented way. You take ownership in resolving issues and ensuring satisfaction.
Teamwork and other duties: You collaborate closely with kitchen and floor colleagues. You assist with prep work (mise en place), table setup/clearing, and maintaining a clean and safe environment in accordance with hygiene and HACCP guidelines.

What will you bring?

We are looking for a mature, responsible professional who fits in with our experienced team. Ideally, you recognize yourself in the following:

Guest-focused and professional attitude: You always put the guest first and present yourself with care. You see service as a craft and are committed to delivering consistent quality.
Comfort with sales and upselling: You enjoy recommending extras and guiding guests toward a better experience. Sales experience is a plus, but willingness to learn is even more important.
Sense of responsibility: You take initiative, are dependable, and can work independently. You take your role seriously and are proud to deliver excellent service.
Eagerness to learn: You’re open to training and want to grow in your role. Experience in hospitality is helpful but not required — your mindset matters most.
Affinity for a stylish environment: You thrive in a trendy, modern setting and help maintain the restaurant’s polished atmosphere.
Strong communication skills: You communicate clearly and kindly with guests and team members. You preferably speak fluent Dutch and English to assist our international clientele.
Team player with a positive mindset: You enjoy collaborating in a supportive, respectful environment. You contribute to a professional yet friendly atmosphere on the floor.
Flexibility: You’re available to work evenings and weekends, typical in hospitality. You’re adaptable and able to handle peak times and changing situations.
Local presence: Ideally, you live in the Rotterdam area, allowing for punctual and reliable attendance.

What do we offer?

Kyatcha offers more than just a job — we provide a professional environment where you can grow and feel valued. You can expect:

Stability and growth: A challenging role in a growing and stable organization where hospitality and quality come first. We invest in staff training and on-the-job coaching.
Competitive salary: Between €2,750 – €4,200 per month (based on full-time, depending on experience), plus holiday pay and tips distribution according to standard hospitality practices.
Modern work environment: A stylish, modern workplace in a prime location in central Rotterdam (at the harbor near the Erasmus Bridge).
Flexible hours: Opportunities to work full-time or part-time, depending on your preference and availability. We create schedules in consultation with our team to ensure work-life balance.
Responsibility and appreciation: You will be trusted with responsibility and your input will be valued. We welcome ideas to improve service or sales. Growth opportunities are available within the restaurant or the Kyatcha group.
Team & culture: You’ll work with a dedicated team that shares your passion for hospitality. We maintain a respectful, professional, and welcoming work culture.